“Exceeding Customer Expectations” Workshops Exceed Expectations

Customer service in our region got an injection of award-winning insight February 18th and 19th, as the Eastern Sierra BRC partnered with BWI Learning to bring a 90-minute customer service training that was named one of the top-two best seminars in the world in 2011 to the Eastern Sierra.  

With an eye towards the staffing needs of local business, the training was presented over six sessions on two days in three locations to ensure all staff in service roles, whether with internal or external customers, could conveniently benefit from this valuable training– and, in light the spicy recent weather, the reach of the sessions was extended through last-minute inclusion of a virtual/Zoom option.

Nearly 100 service professionals attended the sessions, let by Eugene Wallace, an experienced business leader, trusted advisor, and chief operating officer of BWI Learning, who brought a fun and engaging flair to a topic that is critical to business and professional success. 

The Inyo Register did a nice recap of this highly anticipated event- click the button below to view on the Inyo Register website.